Cheltenham Spa

Cheltenham Spa station
Queens Road
Cheltenham
Gloucestershire
GL51 8NP

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At a glance

Ticket Office
Car Park
Step Free Access
Ticket Machine
Bus Services
Toilets
Prepurchase Collection
Taxi Rank
WiFi

Departures and arrivals

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Time

Platform

Operator

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Station details

Accessibility and mobility access
- Accessible Ticket Machines
- Customer Help Points
- Impaired Mobility Set Down
  
  Set- Down / Pick up Points are available at the station entrance.Assisted Travel meeting point - Customer Service office main Concourse. Please notify a member of staff.
- Induction Loop
- National Key Toilets
  The National key toilets are operated by a radar key. The radar key is available from station staff. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: RADAR Key Company, 11 Church Street Exmouth EX8 1PE. Tel: 01395 265543. Fax: 01395 222088. Email: sales@radarkey.org.
- Ramp For Train Access
- Staff Help Available
  Monday to Sunday – 05:00 to 01:00 Monday to Friday – Closed Saturday – Closed Sunday – Closed
- Step Free Access
  Access ramps steeper than 1:12 gradient but staff assistance available.
- Wheelchairs Available
- This station does not offer
  
  Accessible Booking Office Counter, Accessible Public Telephones, Accessible Taxis
Buying / collecting tickets
- Penalty Fares
  Applicable Operators: Great Western Railway
- Prepurchase Collection
- Staffing Level
  Fulltime
- Ticket Machine
- Ticket Office
  Monday to Friday – 05:45 to 20:15 Saturday – 05:45 to 19:15 Sunday – 09:00 to 20:15 In ticket hall and on Bristol bound platform
Getting to / from the station
- Bus Services
  
  Information to plan your onward journey is available in a printable format here
- Car Park
  Station Car Park - 178 spaces Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours
- Cycle Storage Availability
  
  Please note cycles can be carried on our trains free of charge restriction apply please pick a "cycling by train" leaflet at your local station.
  Storage location: Platform 1 and car park
- Cycle Storage Sheltered
- Rail Replacement Services
  
  Front of the station
- Taxi Rank
  
  Taxi rank is available at the station entrance if you require an accessible taxi please approach a member of staff.
Station Facilities
- Customer Service
  Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)
- Lost Property
  Monday to Friday – 08:00 to 19:00 Saturday – 09:00 to 17:00 Sunday – 10:00 to 16:30
- Toilets
  The toilets are located on the Entrance Level. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
- This station does not offer
  
  Left Luggage, WiFi

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