Cheltenham Spa

At a glance

Station Message

Essential travel only - lockdown restrictions currently apply in England - https://www.gov.uk/guidance/national-lockdown-stay-at-home#travel

Departures and arrivals

Time

Platform

Operator

Station details

Getting to and from the station

Bicycle parking

Yes

Storage Sheltered

Yes

Storage Location

Platform 1 and car park

Storage Spaces

134

Storage CCTV

Yes

PlusBike (Cycle hire)

Compass Holidays
compass-holidays.com
01242 250 642
located on platform

Additional Notes

Please note cycles can be carried on our trains free of charge restriction apply please pick a "cycling by train" leaflet at your local station.

Car Park

Yes

Free of Charge

No

CCTV Coverage

Yes

Car Park Operator

APCOA Parking (UK) Limited

Address

Queens Road
Cheltenham
GL51 8NP

Phone Number

Primary telephone number: 0345 165 2030

Web Address

http://www.apcoa.co.uk

Note

No

Opening Hours

Monday to Friday – 24 hours
Saturday – 24 hours
Sunday – 24 hours

Number of Spaces

178

Daily Rate

£4.80

Weekly Rate

£24.00

Monthly Rate

£85.00

3 Monthly Rate

£230.00

Annual Rate

£670.00

Taxi’s

Taxi rank is available at the station entrance if you require an accessible taxi please approach a member of staff.

Accessible Taxi’s

Accessible taxis are available

Impaired Mobility set down and pick up points available

Set- Down / Pick up Points are available at the station entrance.Assisted Travel meeting point - Customer Service office main Concourse. Please notify a member of staff.

Airport

No
Ticket Buying and Collection

Ticket Office

In ticket hall and on Bristol bound platform

Monday to Friday – 05:45 to 20:15
Saturday – 05:45 to 19:15
Sunday – 09:00 to 20:15

Height Adjusted ticket office counter

No

Induction Loop

Yes

Ticket Machines

Yes

Accessible Ticket Machines

Yes

Collection of Pre-Purchased tickets

Yes

Penalty Fares

Applicable Operators: Great Western Railway

Smart cards issued

Yes

Smart cards validated

No

Get Oyster cards here

No

Use Oyster pay as you go

No

Top up Oyster cards

No
Staffing and General Services

Staff help available opening times

Meeting point: Customer assist office.

Monday to Sunday – 05:00 to 01:00

Passenger Information Systems available

DepartureScreens
Announcements

Customer Help Points

Yes

Customer Services

Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Left Luggage

No

Lost Luggage

Yes

Ticket Gates

Yes

CCTV

Yes
Facilities

ATM Machine

No

Bureau de Change

No

First Class Lounge

No

Internet Kiosk Available

No

Pay Phone

Cards and coins

Accessible Public telephones

Public telephones are not accessible

Post Box

No

Public Wi-Fi

Connect to "GWR Free Station WiFi"

Shops

No

Toilets

The toilets are located on the Entrance Level. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.

Baby Changing facilities

Yes

National Key toilets

The National key toilets are operated by a radar key. The radar key is available from station staff. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: RADAR Key Company, 11 Church Street Exmouth EX8 1PE. Tel: 01395 265543. Fax: 01395 222088. Email: sales@radarkey.org.

Showers

No

Trolleys

Yes

Tourist information office

No

Waiting Rooms

Monday to Friday – Closed
Saturday – Closed
Sunday – Closed

Seating

Yes
Accessibility and Mobility Access

Staff help available opening times

Meeting point: Customer assist office.

Monday to Sunday – 05:00 to 01:00

Helpline Number

No

Helplines Opening times

No

Ramp for train Access

Yes

Step Free Access

Step free Category B2 station - step free access available to both platforms via steep ramps to each platform.

Wheelchairs Available

Yes

Buy train tickets to any destination in Britain – no booking fee

Buy season tickets Accessible booking tool Touch smartcard

Via/Avoid

Booking for 10 or more, please visit our Group travel page

Travel Updates

Travel Updates

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Travel Updates

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Cheltenham Spa

At a glance

Station Message

Station details

Buy train tickets to any destination in Britain – no booking fee

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