In the booking hall and at entrance from Ferry terminal
Monday to Friday – 05:50 to 19:00 Saturday – 06:30 to 19:00 Sunday – 08:00 to 19:00
Height Adjusted ticket office counter
Accessible Ticket Machines
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 4 hours before your journey when travelling on South Western Railway (by 10pm the night before travel for other Train Operators). Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Ramp for train Access
Step Free Access
Step-free category B Station - Steps or 20m ramp (approx. 1:11 gradient) to main entrance, or steps to side entrance.
32m ramp (gradient up to 1:8) from Wightlink IoW ferry terminal.
Level access to all platforms.
Stepped footbridge between paltforms is also available