At a glance
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- Between Platforms 2 and 3 at the south end of the station.
- Storage Spaces
- 28
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- No
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- No
- Number of Spaces
- No
- Daily Rate
- No
- Weekly Rate
- No
- Monthly Rate
- No
- 3 Monthly Rate
- No
- Annual Rate
- No
- Taxis
- No
- Accessible Taxis
- If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
- Impaired Mobility set down and pick up points available
- Due to a change in road layout at the front of the station, there is no set-down or pick up points for passengers
- Airport
- No
- Ticket Office
- Next to main ticket office. Monday to Friday - 05:40 to 00:10 Saturday - 05:55 to 23:55 Sunday - 08:40 to 00:10
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Chiltern Railways
- Smart cards issued
- No
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
Passenger Assistance meeting points:
For platforms 2-4: in front of the booking office on the main concourse.
For Platform 1: as above or at the gateline if you are using the station side entrance from the road to the platform.
Staff are available at this station during train running hours
Turn up and go assistance is available from this station
Please note: Our staff will assist you to exit the station for your onward journey but unfortunately, we are unable to assist you to between Birmingham Moor Street and Birmingham New Street.
Monday to Friday - 04:55 to 01:00 Saturday - 05:45 to 01:00 Sunday - 07:45 to 00:10- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- Yes
- Customer Services
- We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.
- Location for rail replacement services
- This station is not usually served by rail replacement buses, due to difficult road access.Replacement buses stop at Birmingham Snow Hill station.
- Left Luggage
- No
- Lost Luggage
- Monday to Friday - 12:00 to 20:00
- Ticket Gates
- Yes
- CCTV
- Yes
- ATM Machine
- Located within a retail outlet on the station
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- Yes
- Shops
- Newsagent, Flower stall
- Toilets
Between Platforms 2 and 3
The toilets are open during the hours that trains are running.
- Baby Changing facilities
- Female toilets
- National Key toilets
- Yes
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
Waiting rooms are located on Platform 1 and between platforms 3 & 4.
Bench-style seating is available in both waiting rooms and on the platforms.
The waiting rooms are heated.
The waiting rooms are open during the hours that trains are running.
- Seating
- Yes
- Staff help available opening times
Passenger Assistance meeting points:
For platforms 2-4: in front of the booking office on the main concourse.
For Platform 1: as above or at the gateline if you are using the station side entrance from the road to the platform.
Staff are available at this station during train running hours
Turn up and go assistance is available from this station
Please note: Our staff will assist you to exit the station for your onward journey but unfortunately, we are unable to assist you to between Birmingham Moor Street and Birmingham New Street.
Monday to Friday - 04:55 to 01:00 Saturday - 05:45 to 01:00 Sunday - 07:45 to 00:10- Helpline Number
- 03456 005 165
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
- Step Free Access Category B1. B1 = Step free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
- Wheelchairs Available
- Yes