At a glance
Station Message
The lifts between 1 / 2 / 3 and 4 / 5 / 6 / 7 / 8 are out of order at Carlisle station. Need to use a lift? This may affect your journey today. Please speak to a member of staff before you get on your train so we can help you.
Data unavailable
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- Platform 8.
- Storage Spaces
- 16
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- - Website: https://www.bordercitycyclehire.com/ - Phone Number (Answerphone 24hrs): +44 1228 808253 - email: info@bordercitycyclehire.com
- Additional Notes
Space for 16 cycles on Platform 8.
8 x hoops on platform 8 (2 x cycles per hoop = 16 spaces)
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- Yes
- Car Park Operator
- Avanti West Coast
- Address
- Court Square Carlisle South George Street Carlisle Cumbria CA1 1QZ
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- Monday to Sunday - 24 hours All Bank Holidays - 24 hours
- Number of Spaces
- 160
- Daily Rate
- £12.50
- Monthly Rate
- £166.00
- 3 Monthly Rate
- £374.00
- Annual Rate
- £1,200.00
- Taxis
- No
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- Yes
- Airport
- No
- Ticket Office
- Ticket machines can be found in the booking hall. Monday to Friday - 05:00 to 20:00 Saturday - 05:00 to 20:00 Sunday - 09:00 to 20:00
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Avanti West Coast
- Smart cards issued
- No
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Passenger Assist meeting point is the information kiosk in the booking hall. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended. Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.
Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.
- Customer Services
- No
- Location for rail replacement services
Rail replacement coach services can be found at the front of the station.
ScotRail rail replacement transport will pick up / drop off at The Halston Hotel on Warwick Road.
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- Yes
- Public Wi-Fi
- Shops
- Newsagent
- Toilets
- The accessible toilets are located on Platforms 4/6; these toilets are operated by a RADAR key. A Changing Places toilet is available at this station. Toilets are open 24/7
- Baby Changing facilities
- Yes
- National Key toilets
- No
- Showers
- No
- Trolleys
- Yes
- Tourist information office
- No
- Waiting Rooms
- Seating available on all platforms with waiting rooms throughout.
- Seating
- Yes
- Staff help available opening times
- Passenger Assist meeting point is the information kiosk in the booking hall. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended. Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Helpline Number
- 08000 158 123 (08000 158 124 Textphone)
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
Category A - This station has step-free access to all platforms / the platform
Lifts available to platforms via subway. Alternatively there is a ramped footbridge. Staff are available to assist on request.
- Wheelchairs Available
- Yes