At a glance
Station Message
The lift to platform 2&3 at Chadwell Heath is currently out of service, we apologise for any inconvenience this may cause.
Please speak to a member of staff for any further information.
Station details
- Bicycle parking
- No
- Storage Sheltered
- Yes
- Storage Location
- Cycle stands on platform 3
- Storage Spaces
- 0
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- No
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- No
- Number of Spaces
- No
- Taxis
- No
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- No
- Airport
- Elizabeth Line to Heathrow Airport
- Ticket Office
- Monday to Friday - 06:10 to 19:40 Saturday - 06:10 to 19:00 Sunday - 08:10 to 15:40
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Greater Anglia
- Smart cards issued
- No
- Smart cards validated
- No
- Get Oyster cards here
- Yes
- Use Oyster pay as you go
- Yes
- Top up Oyster cards
- Yes
- Staff help available opening times
- Staff are available to assist from the first to last train.
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
- Customer Services
- Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. See click here for details)
- Location for rail replacement services
Rail replacement bus services will depart from:
Wangey Road, Bus Stop F, for both Westbound and Eastbound services
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- Chadwell Heath has a Secure Station accreditation.
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- No
- Shops
- No
- Toilets
- This toilet is accessible with a radar key.
- Baby Changing facilities
- No
- National Key toilets
- This toilet is operated with a radar key.
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- An accessible waiting room with automatic door opening is located on Platform 3.
- The waiting room is open from first train to last train
- Seating
Waiting Room located Platform 3
Waiting Shelters located on both Platform 3&4
Some covered seats available under canopy on Platform 3
- Staff help available opening times
- Staff are available to assist from the first to last train.
- Helpline Number
- 0343 222 1234
- Helplines Opening times
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click
Passenger Assist | National Rail We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
- Ramp for train Access
- Yes
- Step Free Access
- Accessibility Category A. This station has step-free access to all platforms
- Staff ramp assistance is always available.
- Accessible seating is available on platforms 3&4.
- Wheelchairs available from first to last train.
- Wheelchairs Available
- Yes