At a glance
Station Message
Chester West Car Park - Reduced Spaces
Due to works at the Chester West car park, approx. 20 spaces to the left of the car park entrance will be unavailable until November 2025. Alternative parking is available at the Chester East car park in the meantime. Apologies for the inconvenience.
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
Two tier rack cycle parking spaces provide for up to 76 bicycles to be parked.
To access them if you enter from City Road onto the station concourse, you need to turn right and continue along the side of the main station building, pass the current ticket office. and you will see the cycle parking in front of you, adjacent to the British Transport Police offices If entering the station from the direction of the Carriage Shed direction, will pass the cycle parking on route.
- Storage Spaces
- 76
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- There are no cycle hire facilities at this station.
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- Yes
- Car Park Operator
- APCOA
- Address
- - - - -
- Phone Number
- No
- Web Address
- Note
- No
- Opening Hours
- Monday to Sunday - 24 hours All Bank Holidays - 24 hours
- Number of Spaces
- 113
- Daily Rate
- No
- Weekly Rate
- No
- Monthly Rate
- No
- 3 Monthly Rate
- No
- Annual Rate
- No
- Taxis
- At the front of the station
- Accessible Taxis
- Outside the station.
- Impaired Mobility set down and pick up points available
- There's an unmarked location, outside the station.
- Airport
- No
- Ticket Office
- Monday - 07:00 to 22:30 Tuesday - 07:00 to 22:30 Wednesday - 07:00 to 22:30 Thursday - 07:00 to 22:30 Friday - 07:00 to 22:30 Saturday - 07:00 to 22:30 Sunday - 08:00 to 22:30
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Ticket machines are located next to the ticket barriers. They have touchscreen controls.
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Transport for Wales
- Smart cards issued
- No
- Smart cards validated
- No
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse. Monday to Sunday - 03:00 to 01:00 All Bank Holidays - 03:00 to 01:00
- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- No
- Customer Services
- Contact our Customer Relations team directly via the Transport for Wales Website.
- Location for rail replacement services
The rail replacement bus stop is the local bus stop at the front of the station.
From 22 March 2025 the rail replacement bus stop will move to local bus stop (S2) on City Rd, next to The Queen at Chester Hotel.
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- Wide aisle gates available.
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- Located on the platform(s).
- Public Wi-Fi
- Shops
- There is a WHSmith located on the main concourse.
- Toilets
- The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.
- Baby Changing facilities
- Yes
- National Key toilets
- The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.
- Showers
- No
- Trolleys
- Yes
- Tourist information office
- No
- Waiting Rooms
- Monday to Sunday - 03:00 to 01:00 All Bank Holidays - 03:00 to 01:00
- Seating
- Yes
- Staff help available opening times
- The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse. Monday to Sunday - 03:00 to 01:00 All Bank Holidays - 03:00 to 01:00
- Helpline Number
- 03333 211202
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
Category A.
Step free access is available to all platforms via lifts.
- Wheelchairs Available
- Yes
Data unavailable