At a glance
Station Message
Due to adverse Autumn weather conditions, we may need to make changes to our services at this station between 18 October - 28 November (Monday - Saturday).
This will be done on a week-by-week basis. Please check before you travel.
tfw.wales/service-status/timetables
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- 10 Sheffield stands providing parking for up to twenty bicycles are located on the westbound Platform 1, by the footbridge.
- Storage Spaces
- 20
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- There are no cycle hire facilities at this station.
- Additional Notes
- 5 hoops
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- APCOA
- Address
- Princes Drive Colwyn Bay LL29 8DF
- Phone Number
- No
- Web Address
- Note
- No
- Opening Hours
- Monday to Sunday - 24 hours All Bank Holidays - 24 hours
- Number of Spaces
- 77
- Taxis
- At the front of the station.
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- Outside the ticket office.
- Airport
- No
- Ticket Office
- At main entrance, directly off the car park. Monday - 06:15 to 19:30 Tuesday - 06:15 to 19:30 Wednesday - 06:15 to 19:30 Thursday - 06:15 to 19:30 Friday - 06:15 to 19:30 Saturday - 06:15 to 19:30 Sunday - 09:10 to 16:40
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
The ticket machine is available during ticket office opening hours.
The ticket machine takes cash, debit and credit cards. They have touchscreen controls.
The ticket machine is next to the booking office.
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Transport for Wales
- Smart cards issued
- No
- Smart cards validated
- No
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
Help point available - Location: Alongside lift doors at both platform and bridge level
Induction loop availability - Induction Loops in Help Points and at Ticket Office Window
Monday - 06:15 to 21:05 Tuesday - 06:15 to 21:05 Wednesday - 06:15 to 21:05 Thursday - 06:15 to 21:05 Friday - 06:15 to 21:05 Saturday - 06:15 to 21:05 Sunday - 09:05 to 16:50- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- Ticket Office only.
- Customer Services
- Contact our Customer Relations team directly via the Transport for Wales Website.
- Location for rail replacement services
- The rail replacement bus stop is in the station car park.
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- Ticket gates available during ticket office opening hours. There are wide aisle gates.
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- Shops
- No
- Toilets
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.
Baby changing facilities in ladies and gents toilets
- Baby Changing facilities
- Baby change facilities are in ladies and gents toilets on platform 1.
- National Key toilets
- The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- On each platform. Monday - 06:15 to 19:15 Tuesday - 06:15 to 19:15 Wednesday - 06:15 to 19:15 Thursday - 06:15 to 19:15 Friday - 06:15 to 19:15 Saturday - 06:15 to 19:15 Sunday - 09:15 to 16:15
- Seating
- Yes
- Staff help available opening times
Help point available - Location: Alongside lift doors at both platform and bridge level
Induction loop availability - Induction Loops in Help Points and at Ticket Office Window
Monday - 06:15 to 21:05 Tuesday - 06:15 to 21:05 Wednesday - 06:15 to 21:05 Thursday - 06:15 to 21:05 Friday - 06:15 to 21:05 Saturday - 06:15 to 21:05 Sunday - 09:05 to 16:50- Helpline Number
- 03333 211202
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
Category A.
Step free access is available from the station car park and a footbridge with lifts connects both platforms.
- Wheelchairs Available
- Yes