At a glance
Station Message
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- Located in North Car Park
- Storage Spaces
- 204
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- East Midlands Railway
- Address
- - -
- Phone Number
- Primary telephone number: 03457 125 678
- Web Address
- Note
Derby Zone 3, car parking is available
Daily - 11.50, Off Peak - 7.00
Evening car parking at 2.00 is available at all Derby car parks between 1800 to 0230
- Opening Hours
- Monday to Sunday - 24 hours Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Number of Spaces
- 568
- Daily Rate
- £15.00
- Weekly Rate
- £45.00
- Monthly Rate
- £150.00
- 3 Monthly Rate
- £405.00
- Annual Rate
- £1,500.00
- Taxis
- On station forecourt
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- Yes
- Airport
- KinchBus operate a daily, 24-hour, regular 'Skylink' service from Derby station direct to East Midlands Airport. For details: www.skylink.co.uk
- Ticket Office
- On the station concourse Monday to Friday - 06:00 to 21:00 Saturday - 06:00 to 21:00 Sunday - 07:00 to 21:00
- Height Adjusted ticket office counter
- No
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: East Midlands Railway
- Smart cards issued
- Yes
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Passenger Assistance meeting point is at the ticket gates. Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- Yes
- Customer Services
- No
- Location for rail replacement services
- From the rear of the station, at the Pride Park exit
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- Yes
- CCTV
- Yes
- ATM Machine
- Yes
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- Yes
- Public Wi-Fi
- Yes
- Shops
- Yes
- Toilets
The toilets are located on Platform 1, Platform 2/3 and Platform 4/6. The National key toilets are located on Platform 1, Platform 2/3 and Platform 4/6; these toilets are operated by a radar key. The radar key is available from Customer Reception upon request. Toilet opening times:
Weekdays (Mon - Fri) 04:55 : 22:45Saturday 04:55 : 22:45Sunday 06:20 : 23:00
- Baby Changing facilities
- Yes
- National Key toilets
- Yes
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- The waiting room on platform 1 will be closed for refurbishment from 30th June 2025 for 4 weeks. There are alternative waiting areas on all other platforms. You may need to speak to a member of staff to gain access through the barriers to alternative waiting rooms. Monday to Friday - 04:55 to 22:45 Saturday - 04:55 to 22:45 Sunday - 06:20 to 23:00
- Seating
- Yes
- Staff help available opening times
- Passenger Assistance meeting point is at the ticket gates. Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Helpline Number
- 08000 11 33 23
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
Category A step free station. This station has step free access. There are lifts to all platforms. There is a subway to platforms 2,3,4 and 5. Platforms 6 and 7 are accessed by lift only.
This station has tactile paving at the edges of all platforms and at the foot and top of stairwells.
- Wheelchairs Available
- Yes