Derby Road (Ipswich) station

Derby Road station
Derby Road
Ipswich
Suffolk
IP3 8DN

At a glance

Departures and arrivals

Station details

Bicycle parking
Yes
Storage Sheltered
No
Storage Location
There is one cycle stand on Platform 1 (for trains towards Ipswich), just along from the waiting shelter. There are also two cycle stands on Platform 2 (for trains towards Felixstowe), located in between the ramp/steps that lead to/from the platform and the former station buildings.
Storage Spaces
6
Storage CCTV
No
PlusBike (Cycle hire)
No
Car Park
No
Free of Charge
No
CCTV Coverage
No
Car Park Operator
No
Address
No
Phone Number
No
Web Address
No
Note
No
Opening Hours
No
Number of Spaces
No
Taxis
No
Accessible Taxis
Details of nearest taxis are shown on station information poster
Impaired Mobility set down and pick up points available
No
Airport
No
Ticket Office
No
Height Adjusted ticket office counter
No
Induction Loop
Yes
Ticket Machines
Yes
Accessible Ticket Machines
Yes
Collection of Pre-Purchased tickets
Yes
Penalty Fares
Applicable Operators: Greater Anglia
Smart cards issued
No
Smart cards validated
No
Get Oyster cards here
No
Use Oyster pay as you go
No
Top up Oyster cards
No
Staff help available opening times
This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using one of the two Help Points at this station
Assistance meeting point is on the platform.
Passenger Information Systems available
DepartureScreens
Customer Help Points
Help points can be found at the following location(s):
Platform 1 (for trains towards Ipswich) - Between the entrance on to the platform and the waiting shelter, fixed to the grey post beneath the customer information screen
Platform 2 (for trains towards Felixstowe) - Between the entrance on to the platform and the waiting shelter, fixed to the grey post beneath the customer information screen
Customer Services
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Location for rail replacement services
Rail replacement bus services pick up and drop off at the bus stop on Derby Road (as indicated by the Rail Replacement Bus Stop signs), in between the station entrance and the Station Hotel on Foxhall Road.
Left Luggage
No
Lost Luggage
Monday to Sunday - 24 hours All Bank Holidays - 24 hours
Ticket Gates
No
CCTV
Yes
ATM Machine
No
Bureau de Change
No
First Class Lounge
No
Internet Kiosk Available
No
Pay Phone
Yes
Accessible Public telephones
No
Post Box
No
Public Wi-Fi
Find WiFi Hotspots around Derby Road station
Shops
No
Toilets
No
Baby Changing facilities
No
National Key toilets
No
Showers
No
Trolleys
No
Tourist information office
No
Waiting Rooms
No
Seating
Yes
Staff help available opening times
This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using one of the two Help Points at this station
Assistance meeting point is on the platform.
Helpline Number
0800 028 28 78
Helplines Opening times
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Ramp for train Access
Yes
Step Free Access
This station has step free access for each platform from the roadside. Step free access between the platforms is via the road bridge and there is approximately 100 metres between the two entrances.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Wheelchairs Available
No