At a glance
Station Message
The gentlemen's toilets on platforms 4 and 5 are out of service until further notice. Please speak to station staff for alternative facilities.
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- Platforms 2 & 3
- Storage Spaces
- 10
- Storage CCTV
- No
- PlusBike (Cycle hire)
- No
- Additional Notes
- You may leave your cycle in the rack provided however you do so at your own risk.
- Car Park
- No
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- No
- Number of Spaces
- No
- Daily Rate
- No
- Weekly Rate
- No
- Monthly Rate
- No
- 3 Monthly Rate
- No
- Annual Rate
- No
- Taxis
- No
- Accessible Taxis
- Accessible taxis are available to book
- Impaired Mobility set down and pick up points available
- No
- Airport
- No
- Ticket Office
- On way in to access trains Monday to Friday - 05:15 to 20:15 Saturday - 07:00 to 20:15 Sunday - 08:10 to 18:40
- Height Adjusted ticket office counter
- Counters can be raised or lowered to suit all users
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- booking hall
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Southeastern
- Smart cards issued
- Yes
- Smart cards validated
- Yes
- Get Oyster cards here
- Yes
- Use Oyster pay as you go
- Yes
- Top up Oyster cards
- Yes
- Staff help available opening times
- Monday to Friday - 05:00 to 22:45 Saturday - 05:00 to 22:45 Sunday - 06:00 to 22:00
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- On platform
- Customer Services
- This station has Secure station accreditation - For more information contact 0345 322 7021
- Location for rail replacement services
- Buses towards Hither Green use bus stop L at the junction of Baring Road and Downham way (what 3 words: boots.waters.face).
- Buses for stations to Orpington use bus stop B outside the station entrance (what 3 words: usage.hammer.colleague).
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- front of station
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- Public telephones are not wheelchair accessible
- Post Box
- No
- Public Wi-Fi
- Shops
- No
- Toilets
- Platforms 2 & 3- Available during staffing hours
- Baby Changing facilities
- No
- National Key toilets
- Platforms 2 & 3- Available during staffing hours. This toilet is stoma friendly.
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- Heated waiting rooms on platforms 2/3 and 4/5 Only available up to 8pm (20:00 hrs) Monday to Friday - 05:00 to 20:00 Saturday - 05:00 to 20:00 Sunday - 06:00 to 20:00
- Seating
- Yes
- Staff help available opening times
- Monday to Friday - 05:00 to 22:45 Saturday - 05:00 to 22:45 Sunday - 06:00 to 22:00
- Helpline Number
- 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
- Helplines Opening times
- Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. There are no staff on the trains that call at this station that can assist. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
- Ramp for train Access
- Yes
- Step Free Access
- Category B3. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Step free access to platform for services to and away from London via main entrance and steep ramps. There is no step free access to Platform 1. Only stepped access via footbridge for access to platform 1 to Bromley North and Sundridge Park stations.
- Wheelchairs Available
- Yes
Data unavailable