Ladywell station

Ladywell station
Ladywell Road
Ladywell
Greater London
SE13 7XB

At a glance

Departures and arrivals

Station details

Bicycle parking
Yes
Storage Sheltered
Yes
Storage Location
Platform 1, London end
Storage Spaces
8
Storage CCTV
No
PlusBike (Cycle hire)
No
Additional Notes
You may leave your cycle in the rack provided however you do so at your own risk.
Car Park
No
Free of Charge
No
CCTV Coverage
No
Car Park Operator
No
Address
No
Phone Number
No
Web Address
No
Note
No
Opening Hours
No
Number of Spaces
No
Taxis
No
Accessible Taxis
Accessible taxis are available to book
Impaired Mobility set down and pick up points available
No
Airport
No
Ticket Office
On way in to access trains from Ladywell Road main entrance Monday to Friday - 06:10 to 19:30 Saturday - 07:20 to 14:00 Sunday - Closed
Height Adjusted ticket office counter
There are standing height and wheelchair height ticket counters available.
Induction Loop
Yes
Ticket Machines
Yes
Accessible Ticket Machines
station forecourt
Collection of Pre-Purchased tickets
Yes
Penalty Fares
Applicable Operators: Southeastern
Smart cards issued
Yes
Smart cards validated
Yes
Get Oyster cards here
Yes
Use Oyster pay as you go
Yes
Top up Oyster cards
Yes
Staff help available opening times
Monday to Friday - 06:10 to 19:30 Saturday - 07:20 to 14:00 Sunday - Closed
Passenger Information Systems available
DepartureScreens Announcements
Customer Help Points
On platform
Customer Services
This station has Secure station accreditation - For more information contact 0345 322 7021
Location for rail replacement services
Towards Lewisham - Bus stop HA on Ladywell Road (what 3 words: latter.blocks.teeth).
Towards Hayes - Bus stop HC on Ladywell Road. (what 3 words: wipes.wheels.adjust).
Left Luggage
No
Lost Luggage
Yes
Ticket Gates
No
CCTV
Yes
ATM Machine
No
Bureau de Change
No
First Class Lounge
No
Internet Kiosk Available
No
Pay Phone
Yes
Accessible Public telephones
Public telephones are not wheelchair accessible
Post Box
No
Public Wi-Fi
Find WiFi Hotspots around Ladywell station
Shops
newspapers
Toilets
No
Baby Changing facilities
No
National Key toilets
No
Showers
No
Trolleys
No
Tourist information office
No
Waiting Rooms
Heated waiting area in booking hall only available when staff are present
Seating
Yes
Staff help available opening times
Monday to Friday - 06:10 to 19:30 Saturday - 07:20 to 14:00 Sunday - Closed
Helpline Number
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Helplines Opening times
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Ramp for train Access
Yes
Step Free Access
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 via station entrance. Step Free access to Platform 2 via ramp from Ladywell Road. Step free interchange between platforms via ramps and road in excess of 200 metres. Step access between platforms via station footbridge.
Wheelchairs Available
No