At a glance
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- No
- Storage Location
- Within car park and station forecourt
- Storage Spaces
- 20
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- There are Santander hire cycles available near this station. See www.tfl.gov.uk for further details.
- Additional Notes
- 10 bike bars which can accommodate two bikes each
- Car Park
- No
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- Note
- No
- Opening Hours
- No
- Number of Spaces
- 0
- Taxis
- There is a taxi rank outside the front of the station that is open Monday-Sunday 24 hours.
- Accessible Taxis
- Accessible taxis are located outside the front of the station
- Impaired Mobility set down and pick up points available
- Yes, but not clearly identified as such. There is a large yellow Hatched box for loading and unloading that mobility passengers may use. It is unsupervised and there is no Help Point available. Help should be requested from the Rail Information Point in the main concourse, or from any member of station staff.
- Airport
- No
- Ticket Office
- The ticket office is situated on the concourse Monday to Sunday - 24 hours
- Height Adjusted ticket office counter
- All ticket counters are lowered in this station. The Rail Information point has a lowered counter too.
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- On the concourse in front of the ticket office.
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Southeastern
- Smart cards issued
- No
- Smart cards validated
- Yes
- Get Oyster cards here
- Yes
- Use Oyster pay as you go
- Yes
- Top up Oyster cards
- Yes
- Staff help available opening times
Staff help is available from the Rail Information Point in the Main Concourse beside platform 5 and 6 or from any member of station staff. Passenger assistance can be arranged by contacting Southeastern on 0845 000222.
Assistance is available whether booked in advance or requested on the day of travel. Passengers can book assistance in advance through their train operator, including up to two hours before travel with many operators. If you have not booked, simply turn up and request assistance on the day and our team will be happy to help.
- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- Staff help is available from the Rail Information Point in the Main Concourse beside platform 5 and 6 or from any member of station staff. Passenger assistance can be arranged by contacting Southeastern on 0845 000222. It is preferred if this assistance is requested 24 hours in advance.
- Customer Services
- No
- Location for rail replacement services
- No
- Left Luggage
- No
- Lost Luggage
- Monday to Friday - 09:00 to 17:30
- Ticket Gates
- Yes there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.
- CCTV
- Yes
- ATM Machine
- Located next to Hotel Chocolat
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- On the central passage in the main concourse
- Post Box
- No
- Shops
- Vending and photobooths available
- Toilets
- Located on the central passage in the main concourse.
- Baby Changing facilities
- Yes
- National Key toilets
- Located on the central passage in the main concourse. Radar key for accessible toilets
- Showers
- No
- Trolleys
- Yes
- Tourist information office
- No
- Waiting Rooms
- All platforms are partially or fully covered with a canopy.
- Seating
- No
- Staff help available opening times
Staff help is available from the Rail Information Point in the Main Concourse beside platform 5 and 6 or from any member of station staff. Passenger assistance can be arranged by contacting Southeastern on 0845 000222.
Assistance is available whether booked in advance or requested on the day of travel. Passengers can book assistance in advance through their train operator, including up to two hours before travel with many operators. If you have not booked, simply turn up and request assistance on the day and our team will be happy to help.
- Helpline Number
- If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
- Helplines Opening times
Assistance is available whether booked in advance or requested on the day of travel. Passengers can book assistance in advance through their train operator, including up to two hours before travel with many operators. If you have not booked, simply turn up and request assistance on the day and our team will be happy to help.
For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
- Yes, the station is all on one level and all platforms are reachable by disabled passengers.
- Wheelchairs Available
- Yes