At a glance
Station Message
The lifts are out of order between the main station concourse and the London Underground at London Liverpool Street station. Step free access to the London Underground is available via lifts in the West Mall and then entering via the Elizabeth line station entrance.
Data unavailable
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- Inside station next to taxi rank alongside platform 10 and outside Bishopsgate entrance
- Storage Spaces
- 233
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- Cycle hire is avalible near by on Brushfield Street and Wormwood Street.
- Additional Notes
- Some bike stands are covered by CCTV.
- Car Park
- No
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- No
- Number of Spaces
- No
- Taxis
- Taxis are available outside the Station on Liverpool Street. From concourse level to Liverpool street is accessible via the lift on the main concourse.
- Accessible Taxis
- Taxis are available outside the station on Liverpool Street. From concourse level to Liverpool Street is accessible via the lift on the main concourse.
- Impaired Mobility set down and pick up points available
- Yes by entering station via Primrose Street next to platform 10. Please ask at the Network Rail Station Reception, adjacent to Platform 10 for mobility assistance. You can also telephone to book in advance on 020 7295 2789 (Monday - Friday 0700-1900) or 07788 924 382. It is preferred if assistance is booked 24 hours in advanced of travel.
- Airport
- There are direct train services to Stansted Airport, Southend Airport and Heathrow Airport from London Liverpool Street Station.
- Ticket Office
- Located on the main concourse Monday - 03:10 to 01:00 Tuesday - 04:00 to 01:00 Wednesday - 04:00 to 01:00 Thursday - 04:00 to 01:00 Friday - 03:40 to 01:00 Saturday - 03:40 to 01:00 Sunday - 03:40 to 01:00
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Network Rail
- Smart cards issued
- Yes
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- Yes
- Top up Oyster cards
- Yes
- Staff help available opening times
This station is staffed 24/7 with staff avalible to help during all opening hours.
We have a large team of staff who can support customers across the whole station.
Monday to Sunday - 24 hours All Bank Holidays - 24 hours- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- Help Points are located: entrances of Platform 1, 7, 9 14, & 17, The Customer Lounge, next to the Lift and near the War Memorial on the Mezzanine Level.
- Customer Services
- No
- Location for rail replacement services
- Rail replacement bus services do sometimes operate from this station during engineering works. Speak to station staff on the day regarding the pick up location for these services.
- Left Luggage
- No
- Lost Luggage
- Monday to Sunday - 07:00 to 23:00 All Bank Holidays - 07:00 to 23:00
- Ticket Gates
- There are ticket gates to all platforms. There are wide access gates available at all platforms.
- CCTV
- Yes
- ATM Machine
- Located on concourse
- Bureau de Change
- Yes
- First Class Lounge
- There is no First Class Lounge at London Liverpool Street station
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- Outside the station
- Shops
- See the Station Retail Directory for London Liverpool Street station on Network Rail's website.
- Toilets
- The Station Public toilets are located down the stairs, opposite platform 11. Accessible toilets and baby changing facilities are available adjacent to platform 10.
- Baby Changing facilities
- Yes
- National Key toilets
- Adjacent to Platform 10 and can be operated by a radar key. There is also a buzzer at the toilet door.
- Showers
- No
- Trolleys
- No
- Tourist information office
- Yes
- Waiting Rooms
- The Customer lounge is located next to the ticket office. Monday to Friday - 07:00 to 21:00 Weekend - 09:00 to 21:00 All Bank Holidays - 09:00 to 21:00
- Seating
- Mutiple seating areas across the station.
- Staff help available opening times
This station is staffed 24/7 with staff avalible to help during all opening hours.
We have a large team of staff who can support customers across the whole station.
Monday to Sunday - 24 hours All Bank Holidays - 24 hours- Helpline Number
- If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
Step-free access to all National Rail platforms. There are lifts and escalators available to get to the Liverpool Street bus station and shops.
Note: No step free access to London Underground - Central Line, westbound Metropolitan, Hammersmith & City Line and the Circle Line.
- Wheelchairs Available
- Yes