At a glance
Station Message
At London Waterloo station: Two of the four escalators at exit 2 are out of use. Access to the main concourse can be made via the alternative escalators at exit 2 or via exit 1 and exit 7. The escalator on platform 20 is out of use. Access to the sidings and Underground can be made via lift or the main concourse. The escalator outside Marks & Spencers is out of use. Access to the balcony can be made via the lift or the one of the alternative escalators.
Please speak with station staff if you require further assistance.
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- No
- Storage Location
- Approach to Platform 2
- Storage Spaces
- 2
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Additional Notes
- Please note cycles can be carried on our trains free of charge.
- Car Park
- No
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- No
- Number of Spaces
- No
- Taxis
- No
- Accessible Taxis
- Accessible taxis are not available
- Impaired Mobility set down and pick up points available
- No
- Airport
- Find out more about links from GWR stations to airports.
- Ticket Office
- Approach to Platform 1 Monday to Friday - 07:00 to 10:00 Weekend - Closed
- Height Adjusted ticket office counter
- No
- Induction Loop
- Yes
- Ticket Machines
- No
- Accessible Ticket Machines
- Oyster Card readers available
- Collection of Pre-Purchased tickets
- No
- Penalty Fares
- Applicable Operators: Great Western Railway
- Smart cards issued
- No
- Smart cards validated
- No
- Get Oyster cards here
- No
- Use Oyster pay as you go
- Yes
- Top up Oyster cards
- No
- Staff help available opening times
Meeting point for assistance: Platform
This station is supported by the GWR Mobile Customer Assist Team 07:00-22:00 Mon-Sat and 09:00-20:00 Sun. To book assistance at this station, please either call GWR Passenger Assist on 0800 197 1329, through gwr.com/passengerassist or via the Passenger Assist App by Transreport.
Monday to Friday - Closed Saturday - Closed Sunday - Closed- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- Yes
- Customer Services
- Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
- Location for rail replacement services
- Your rail ticket will be valid on local bus services. Go to Copley Close bus stops adjacent to Platform 1
- Left Luggage
- No
- Lost Luggage
- Whether you ve lost something on one of our trains or at a station, we ll do our best to find it for you. Once we ve got your details, we ll start looking. Although it can take up to a week for things to reach us. Register your lost item here
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- Public telephones are not accessible
- Post Box
- No
- Public Wi-Fi
- No
- Shops
- No
- Toilets
- No
- Baby Changing facilities
- No
- National Key toilets
- No
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- No
- Seating
- Yes
- Staff help available opening times
Meeting point for assistance: Platform
This station is supported by the GWR Mobile Customer Assist Team 07:00-22:00 Mon-Sat and 09:00-20:00 Sun. To book assistance at this station, please either call GWR Passenger Assist on 0800 197 1329, through gwr.com/passengerassist or via the Passenger Assist App by Transreport.
Monday to Friday - Closed Saturday - Closed Sunday - Closed- Helpline Number
- 08001 971 329 or 18001 0800 197 1329 (Textphone)
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- No
- Step Free Access
Step free Category B3 - This station has a degree of step free access to platform 1 however the remainder of the station cannot be accessed step free. Due to a narrow platform, ramp assistance cannot be provided for this station. If you require a ramp to board the train, please contact GWR Passenger Assistance team on 0800 197 1329.
This station is supported by the GWR Mobile Customer Assist Team 07:00-22:00 Mon-Sat and 09:00-20:00 Sun. To book assistance at this station, please either call GWR Passenger Assist on 0800 197 1329, through gwr.com/passengerassist or via the Passenger Assist App by Transreport.
- Wheelchairs Available
- No