At a glance
Station Message
At London Waterloo station: The upward escalator on platforms 21 and 22 is currently out of service. Access to the WIT platforms can be made via the lift, or the alternative escalator on platform 20. Planned improvement works are ongoing on the passenger lift at exit 2 until 2 June 2025. Station staff will be available to direct passengers requiring access to the London Underground to an alternative lift near Wasabi. One of the six escalators connecting the balcony and the station concourse is currently out of service. Access to the balcony can be made via the lift, or the alternative escalators along the concourse.
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- No
- Storage Location
Cycle storage is located outside exit 3 on Station Approach / Cab Road.
Also available:
- on platforms 9 and 10
- on platforms 11 and 12
- Storage Spaces
- 573
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- There are Santander Cycle hire bikes available near this station. See Santander Cycles - Transport for London (tfl.gov.uk)
- Additional Notes
- Please return to your bike within 2 weeks. Abandoned cycles are regularly removed from the racks and those that remain unclaimed are sent for disposal or donated to charitable schemes.
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- APCOA Parking (UK) Limited
- Address
- No
- Phone Number
- Primary telephone number: 0345 165 2030
- Web Address
- Note
- No
- Opening Hours
- Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Number of Spaces
- 27
- Daily Rate
- No
- Weekly Rate
- No
- Monthly Rate
- No
- 3 Monthly Rate
- No
- Annual Rate
- No
- Taxis
- Taxis are available from the taxi rank on Cab Road / Station Approach
- Accessible Taxis
- Accessible taxis are available from the taxi rank on Cab Road / Station Approach
- Impaired Mobility set down and pick up points available
- Accessible bays are available near the taxi rank on Cab Road / Station Approach . For any assistance contact reception located next to drop off point on arrival. Passengers may also book assistance in advance by contacting South Western Railway Customer Services Centre on 0845 6000650. (Open 6am-10pm)
- Airport
- No
- Ticket Office
- Monday to Friday - 05:30 to 23:15 Saturday - 05:30 to 23:15 Sunday - 06:30 to 22:30
- Height Adjusted ticket office counter
- Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Network Rail
- Smart cards issued
- Yes
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- Yes
- Top up Oyster cards
- Yes
- Staff help available opening times
Please visit the information point in the centre of the concourse for information and assistance.
Disability assistance can be arranged in advance by contacting South Western Railway on 0800 52 82 100 between 06:00 and 22:00 or by emailing assistedtravel@swrailway.com
It is preferred if assistance is arranged 24 hours in advance.
Monday to Friday - 04:45 to 01:05 Saturday - 04:45 to 01:50 Sunday - 05:45 to 01:05- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
Passengers travelling on journeys from London Waterloo who require information or assistance are advised to approach a member of staff or visit the information point in the centre of the main concourse.
Staffed information points are located on the main concourse until 21:00 daily.
A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100)
- Customer Services
Monday-Saturday 07:00-22:15 Sunday 09:00-20:45
Station Reception
- Location for rail replacement services
- No
- Left Luggage
- Yes
- Lost Luggage
- Monday to Friday - 07:30 to 19:00
- Ticket Gates
- There are ticket gates to all platforms.
- All platforms can be accessed by wide ticket gates.
- CCTV
- Yes
- ATM Machine
- Located on concourse
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- Located on the concourse
- Public Wi-Fi
- Free public Wi-Fi is available at the station
- Shops
- A wide range of shops including convenience store, supermarket, pharmacy, newsagent, bookseller, clothing, gifts, travel accessories and passport photobooth.
- Toilets
- The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.
- Baby Changing facilities
- Yes
- National Key toilets
- The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- All platforms are partially or fully covered with a canopy.
- Seating
- Yes
- Staff help available opening times
Please visit the information point in the centre of the concourse for information and assistance.
Disability assistance can be arranged in advance by contacting South Western Railway on 0800 52 82 100 between 06:00 and 22:00 or by emailing assistedtravel@swrailway.com
It is preferred if assistance is arranged 24 hours in advance.
Monday to Friday - 04:45 to 01:05 Saturday - 04:45 to 01:50 Sunday - 05:45 to 01:05- Helpline Number
- If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
There is step free access from the main concourse to all platforms, shops and facilities.
Step free exits are exit 1 (Station approach), exit 2 (with a lift to Waterloo Road and lift access to the London Underground Jubilee line), and exit 3 for taxis and onward travel towards the South Bank.
- Wheelchairs Available
- Yes