Newcastle

Station details

• Getting to and from the station

  Bicycle parking

  Yes

  Storage Sheltered

  Yes

  Storage Location

  Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.

  Storage Spaces

  122

  Storage CCTV

  Yes

  PlusBike (Cycle hire)

  No

  Additional Notes

  28 stands accommodating 56 cycles

  Car Park

  Yes

  Free of Charge

  No

  CCTV Coverage

  Yes

  Car Park Operator

  London North Eastern Railway

  Address

  - - Entrance is at west side of Station Follow the Signs to the entrance vi

  Phone Number

  No

  Web Address

  https://www.nationalrail.co.uk/

  Note

  No

  Opening Hours

  Monday to Sunday - 04:00 to 23:00

  Number of Spaces

  454

  Daily Rate

  £20.00

  Weekly Rate

  £78.00

  Monthly Rate

  £253.50

  3 Monthly Rate

  No

  Annual Rate

  £2,145.00

  Taxis

  Newcastle is a large station, taxis are available 24/7 from the station taxi rank.

  Accessible Taxis

  No

  Impaired Mobility set down and pick up points available

  Yes

  Airport

  Tyne & Wear 'Metro' provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk

• Ticket Buying and Collection

  Ticket Office

  Adjacent to Platform 12 Monday to Friday - 06:00 to 19:00 Saturday - 07:00 to 19:00 Sunday - 07:30 to 19:00

  Height Adjusted ticket office counter

  Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

  Induction Loop

  Yes

  Ticket Machines

  Yes

  Accessible Ticket Machines

  Accessible machine are located on the main concourse

  Collection of Pre-Purchased tickets

  Yes

  Penalty Fares

  Applicable Operators: LNER

  Smart cards issued

  Yes

  Smart cards validated

  Yes

  Get Oyster cards here

  No

  Use Oyster pay as you go

  No

  Top up Oyster cards

  No

• Staffing and General Services

  Staff help available opening times

  When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station. Monday to Friday - 04:00 to 00:15 Saturday - 04:00 to 23:30 Sunday - 07:00 to 00:15

  Passenger Information Systems available

  DepartureScreens ArrivalScreens Announcements

  Customer Help Points

  Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday

  Customer Services

  We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

  This station has Secure Station Accreditation

  Location for rail replacement services

  Rail Replacement Coaches leave from the front of the station.

  Left Luggage

  No

  Lost Luggage

  Monday - 06:15 to 21:00 Tuesday - 06:15 to 21:00 Wednesday - 06:15 to 21:00 Thursday - 06:15 to 21:00 Friday - 06:15 to 21:00 Saturday - 06:15 to 21:00

  Ticket Gates

  Yes

  CCTV

  Yes

• Facilities

  ATM Machine

  In the Main Square next to Boots

  Bureau de Change

  No

  First Class Lounge

  Located

  South end of Platform 3

  Opening hours

  Monday - Friday 06:15 - 20:00 Saturday 06:15 - 17:00 Sunday 09:00 - 20:00

  Located

  South end of Platform 3

  Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges

  Tickets Accepted

  • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train
  • Any First Class Open ticket valid for travel on the LNER route
  • LNER First Advance (routed LNER/LNER & connections)
  • LNER First Class Reader Offer (routed LNER/LNER & connections)
  • LNER Self Print First Class Upgrade voucher (routed LNER/LNER & connections)
  • Inclusive Tour Tickets
  • Weekend First

  Restricted tickets

  • All First Class tickets valid only on other train operators, including Caledonian Sleepers

  Facilities

  Toilets / Meeting rooms, TV, newspapers

  Refreshments

  Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits

  Wi-Fi

  Yes

  Showers

  No

  Internet Kiosk Available

  No

  Pay Phone

  Yes

  Accessible Public telephones

  Platform 3

  Post Box

  Outside the station

  Public Wi-Fi

  Find WiFi Hotspots around Newcastle station

  Shops

  WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Pumpkin Cafe, AMT Coffee,.Greggs, Centurion,Destination 1850 and M&S

  Toilets

  The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. Toilet opening hours are at all times that the station is open.

  Baby Changing facilities

  Yes

  National Key toilets

  The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.

  Showers

  No

  Trolleys

  Yes

  Tourist information office

  No

  Waiting Rooms

  This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

  Waiting Room opening hours are at all times that the station is open

  Monday to Friday - 04:00 to 21:00 Saturday - 04:00 to 21:00 Sunday - 07:00 to 21:00

  Seating

  Yes

• Accessibility and Mobility Access

  Staff help available opening times

  When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station. Monday to Friday - 04:00 to 00:15 Saturday - 04:00 to 23:30 Sunday - 07:00 to 00:15

  Helpline Number

  03457 225 225 or 18001 03457 225 225 (Text relay service)

  Helplines Opening times

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

  Ramp for train Access

  Yes

  Step Free Access

  Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.

  This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

  Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

  Wheelchairs Available

  Yes