At a glance
Station Message
The lifts are out of order at Newcastle station.
Step-free access is maintained via the platform ramps. Please speak to Station staff if you require assistance.
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.
- Storage Spaces
- 174
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Additional Notes
- 28 stands accommodating 56 cycles
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- Yes
- Car Park Operator
- London North Eastern Railway
- Address
- - - Entrance is at west side of Station Follow the Signs to the entrance vi
- Phone Number
- No
- Web Address
- Note
- No
- Opening Hours
- Monday to Sunday - 04:00 to 23:00
- Number of Spaces
- 454
- Daily Rate
- £20.00
- Weekly Rate
- £78.00
- Monthly Rate
- £253.50
- Annual Rate
- £2,145.00
- Taxis
- Newcastle is a large station, taxis are available 24/7 from the station taxi rank.
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- Yes
- Airport
- Tyne & Wear 'Metro' provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk
- Ticket Office
- Ticket office is in the main concourse, under the departure information boards. Monday to Friday - 06:00 to 19:00 Saturday - 07:00 to 19:00 Sunday - 07:30 to 19:00
- Height Adjusted ticket office counter
- Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Accessible machine are located on the main concourse
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: LNER
- Smart cards issued
- Yes
- Smart cards validated
- No
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- When arriving for booked or turn-up-and-go assistance, the meeting point is the Passenger Assistance Lounge - platform 12. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station. Monday to Friday - 04:00 to 00:15 Saturday - 04:00 to 23:30 Sunday - 07:00 to 00:15
- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- Yes
- Customer Services
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
- Location for rail replacement services
- Rail Replacement Coaches leave from the front of the station.
- Left Luggage
- No
- Lost Luggage
- Monday - 06:15 to 21:00 Tuesday - 06:15 to 21:00 Wednesday - 06:15 to 21:00 Thursday - 06:15 to 21:00 Friday - 06:15 to 21:00 Saturday - 06:15 to 21:00
- Ticket Gates
- -
- CCTV
- Yes
- ATM Machine
- In the Main Square next to Boots
- Bureau de Change
- No
- First Class Lounge
Located
South end of Platform 3
Opening hours
Monday - Friday 06:15 - 20:00 Saturday 06:15 - 17:00 Sunday 09:00 - 20:00
Located
South end of Platform 3
Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges
Tickets Accepted
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train
- Any First Class Open ticket valid for travel on the LNER route
- LNER First Advance (routed LNER/LNER & connections)
- LNER First Class Reader Offer (routed LNER/LNER & connections)
- LNER Self Print First Class Upgrade voucher (routed LNER/LNER & connections)
- Inclusive Tour Tickets
- Weekend First
Restricted tickets
- All First Class tickets valid only on other train operators, including Caledonian Sleepers
Facilities
Toilets / Meeting rooms, TV, newspapers
Refreshments
Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits
Wi-Fi
Yes
Showers
No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- Platform 3
- Post Box
- Outside the station
- Public Wi-Fi
- Shops
- WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Pumpkin Cafe, AMT Coffee,.Greggs, Centurion,Destination 1850 and M&S
- Toilets
- The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. Toilet opening hours are at all times that the station is open.
- Baby Changing facilities
- Yes
- National Key toilets
- The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Passenger Assistance lounge, Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3&4.
- Showers
- No
- Trolleys
- Yes
- Tourist information office
- No
- Waiting Rooms
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours are at all times that the station is open
Monday to Friday - 04:00 to 21:00 Saturday - 04:00 to 21:00 Sunday - 07:00 to 21:00- Seating
- Yes
- Staff help available opening times
- When arriving for booked or turn-up-and-go assistance, the meeting point is the Passenger Assistance Lounge - platform 12. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station. Monday to Friday - 04:00 to 00:15 Saturday - 04:00 to 23:30 Sunday - 07:00 to 00:15
- Helpline Number
- 03457 225 225 or 18001 03457 225 225 (Text relay service)
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.
This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Newcastle has a RNIB 'Map for All' located at the entrances to the Station.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
- Wheelchairs Available
- Yes