At a glance
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- No
- Storage Location
- No
- Storage Spaces
- 6
- Storage CCTV
- No
- PlusBike (Cycle hire)
- No
- Car Park
- Yes
- Free of Charge
- Yes
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- - -
- Phone Number
- No
- Web Address
- Note
- No
- Opening Hours
- Monday to Sunday - 24 hours
- Number of Spaces
- 104
- Daily Rate
- No
- Weekly Rate
- No
- Monthly Rate
- No
- 3 Monthly Rate
- No
- Annual Rate
- No
- Taxis
- visit www.traintaxi.co.uk for details of taxis available for hire
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- No
- Airport
- customers for Prestwick International Airport should use Prestwick International Airport station
- Ticket Office
- Monday - 06:30 to 13:45 Tuesday - 06:30 to 13:45 Wednesday - 06:30 to 13:45 Thursday - 06:30 to 13:45 Friday - 06:45 to 17:15 Saturday - 08:00 to 16:30 Sunday - 09:30 to 13:45
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: ScotRail
- Smart cards issued
- No
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Monday - 06:35 to 17:50 Tuesday - 06:35 to 17:50 Wednesday - 06:35 to 17:50 Thursday - 06:35 to 17:50 Friday - 06:35 to 17:50 Saturday - 06:35 to 17:50 Sunday - 09:10 to 16:50
- Passenger Information Systems available
- ArrivalScreens Announcements
- Customer Help Points
Passenger Assistance Meeting Points
- Ticket Office platform 2.
For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.
Please make yourself known to the station staff and on train staff. If the ticket office is closed, go directly to the platform your train leaves from.
*This station does not have step-free access between platforms. If you need step-free access to platform 1, go directly to that platform and use the help point for assistance.
- Platform 1
By the pole next to the stairs for the footbridge.
- Platform 2
By the outside of the caf on platform 2.
- Customer Services
- Location for rail replacement services
Pick up/drop off from the station car park.
Please click on the below link for the exact bus pick up location:-
- Left Luggage
- No
- Lost Luggage
- Monday to Sunday - 07:00 to 21:00
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- No
- Shops
- No
- Toilets
- Yes
- Baby Changing facilities
- Yes
- National Key toilets
- Not Wheelchair accessible to all platforms
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- Yes
- Seating
- Yes
- Staff help available opening times
- Monday - 06:35 to 17:50 Tuesday - 06:35 to 17:50 Wednesday - 06:35 to 17:50 Thursday - 06:35 to 17:50 Friday - 06:35 to 17:50 Saturday - 06:35 to 17:50 Sunday - 09:10 to 16:50
- Helpline Number
- Tel: 0800 046 1634 and 18001 0800 046 1634 (Deaf and customers who are hard of hearing)
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
This is a Category B station. Level from car park to platform 2 and steep ramp to platform 1. The Passenger Assist meeting point is at the respective platforms
Please take care when boarding/alighting the train at this station, as the stepping distance between the train and the platform may be more prominent than at other platforms.
- Wheelchairs Available
- No