The lifts between platforms 10 & 11 are out of order at Reading Station.
Departures and arrivals
Getting to and from the station
Front of station, underground short stay car park and long stay car park.
PlusBike (Cycle hire)
Cycles can be carried free of charge,restrictions apply and you need to make a reservation up to two hours before the train leaves the station it is starting from. Please see our Cycling by train leaflet.
Taxi rank is situated at the station entrance. Accessible taxi are available, please approach a member of staff for assistance.
Accessible taxi are available at the station entrance. please request staff assistance if you need to.
Impaired Mobility set down and pick up points available
Set- Down / Pick up Points are available at the station entrance by the Rail air link lounge. Assisted travel meeting point - Customer Help desk main concourse. Please notify a member of staff.
For Heathrow Airport, change at Reading onto the frequent 'RailAir' luxury coach service. Runs every 20 minutes Monday to Friday daytimes; every 30 minutes Saturday & Sunday. For timetables and fares visit: www.railair.com/ or Tele: 0118 957 9498
Ticket Buying and Collection
In ticket hall
Monday to Friday – 06:15 to 22:00 Saturday – 06:15 to 22:00 Sunday – 07:15 to 22:00
Height Adjusted ticket office counter
Low-level accessible counter are located at the ticket office. All counters have hearing loop fitted.
Accessible Ticket Machines
Accessible ticket machines are located at the station entrance by the ticket office and at the car park.
Collection of Pre-Purchased tickets
Applicable Operators: Great Western Railway, South Western Railway, Elizabeth line
Smart cards issued
Smart cards validated
Get Oyster cards here
Use Oyster pay as you go
Top up Oyster cards
Staffing and General Services
Staff help available opening times
Staff assistance is available; please request assistance from any member of staff if you have not booked assistance in advance.
If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
Helplines Opening times
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Ramp for train Access
Step Free Access
platforms can be reached via lift and bridge, ticket office is step free.