At a glance
Station details
- Bicycle parking
- No
- Storage Sheltered
- Yes
- Storage Location
- Platform 5 and Platform 2
- Storage Spaces
- 0
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Additional Notes
- All storage covered
- Car Park
- No
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- No
- Phone Number
- No
- Web Address
- No
- Note
- No
- Opening Hours
- No
- Number of Spaces
- No
- Daily Rate
- No
- Weekly Rate
- No
- Monthly Rate
- No
- 3 Monthly Rate
- No
- Annual Rate
- No
- Taxis
- No
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- No
- Airport
- No
- Ticket Office
- Monday to Friday - 06:00 to 20:00 Saturday - 06:15 to 20:00 Sunday - 07:10 to 20:10
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Accessible ticket machines are located within the stations ticket hall.
- The ticket machines are accessible via the stations main entrance.
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Greater Anglia
- Smart cards issued
- No
- Smart cards validated
- Yes
- Get Oyster cards here
- Yes
- Use Oyster pay as you go
- Yes
- Top up Oyster cards
- Yes
- Staff help available opening times
- Staff are available to assist from the first to last train.
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
- Customer Services
- Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details)
- Location for rail replacement services
Rail replacement bus services will depart from:
- Atlanta Boulevard for both Westbound and Eastbound services
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- Romford has a Secure Station accreditation
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- Yes
- Shops
- No
- Toilets
Male and Female toilets are located inside the waiting room on platform 4.
Radar key operated accessible toilets are located on platforms 4 & 5.
- Baby Changing facilities
- No
- National Key toilets
- This toilet is operated with a radar key.
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- An accessible, heated waiting room is located on Platform 4.
- The waiting room is open from first to last train.
- Seating
Platform 1 - Waiting Shelter, multiple uncovered seats available across the platform.
Platform 2 - Multiple seats available covered by the canopy.
Platform 3 - No seats available
Platform 4 - Waiting Room, Multiple seats available covered by the canopy.
Platform 5 - Multiple seats available covered by the canopy.
- Staff help available opening times
- Staff are available to assist from the first to last train.
- Helpline Number
- 0343 222 1234
- Helplines Opening times
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click
Passenger Assist | National Rail
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
- Ramp for train Access
- Yes
- Step Free Access
- Accessibility Category B1. This station has step-free access to all platforms. For access to Platform 1&2, take Lift to subway and use accessible ramps to the platform. The ramps leading from the subway to the platforms are fairly steep.
- Staff ramp assistance is always available.
- Accessible seating is available on platforms 1,2,4 and 5
- Wheelchairs available from first to last train.
- Wheelchairs Available
- Yes