At a glance
Station Message
The ticket office, toilets and waiting rooms will have the following changes to planned opening hours:
Sunday 10th August - Closed
Monday 11th August - Closed from 19:30
Wednesday 12th August - Closed from 19:15
Friday 14th August - Closed from 19:15
Tickets can be bought from the ticket machine or digitally.
Data unavailable
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- No
- Storage Location
- No
- Storage Spaces
- 25
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- High Cross Street St Austell PL25 4LA
- Phone Number
- No
- Web Address
- No
- Note
- Find out more about car parking at this station.
- Opening Hours
- Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Number of Spaces
- 79
- Taxis
- Yes
- Accessible Taxis
- Yes
- Impaired Mobility set down and pick up points available
- Yes
- Airport
- Find out more about links from GWR stations to airports.
- Ticket Office
- Self service ticket machine located at the entrance to platform 2. Monday to Friday - 07:30 to 19:00 Saturday - 07:30 to 19:00 Sunday - 09:45 to 16:45
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Self service Ticket Machine is located at the entrance to platform 2.
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Great Western Railway
- Smart cards issued
- Yes
- Smart cards validated
- No
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Meeting point: Ticket office. Monday to Friday - 05:30 to 20:15 Saturday - 06:00 to 20:15 Sunday - 08:45 to 16:45
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- Yes
- Customer Services
- Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
- Location for rail replacement services
- Towards Newquay, Truro and Penzance - Bus station. Towards Plymouth - Station car park.
- Left Luggage
- No
- Lost Luggage
- Whether you ve lost something on one of our trains or at a station, we ll do our best to find it for you. Once we ve got your details, we ll start looking. Although it can take up to a week for things to reach us. Register your lost item here
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- Located outside the station
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- Connect to "GWR Free Station WiFi"
- Shops
- Yes
- Toilets
- The toilets are located on Platforms 1 and 2. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
- Baby Changing facilities
- Yes
- National Key toilets
- The radar key is available from station staff.
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- Monday to Friday - 05:30 to 20:15 Saturday - 05:30 to 20:15 Sunday - 08:45 to 16:45
- Seating
- Yes
- Staff help available opening times
- Meeting point: Ticket office. Monday to Friday - 05:30 to 20:15 Saturday - 06:00 to 20:15 Sunday - 08:45 to 16:45
- Helpline Number
- 08001 971 329 or 18001 0800 197 1329 (Textphone)
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
- Step Free Category A Station - This station has step free access to both platforms via a liftbridge.
- Wheelchairs Available
- Yes