At a glance
Station Message
Car park closure
The car park will be closed on 21st October 2025 between 21:00-05:00 due to resurfacing works. We apologies for any inconvenience.
Data unavailable
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- No
- Storage Location
- 10 cycle spaces on Platforms 1/2
- Storage Spaces
- 32
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- National Car Parks Ltd
- Address
- No
- Phone Number
- No
- Web Address
- Note
- No
- Opening Hours
- Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Number of Spaces
- 61
- Daily Rate
- £7.65
- Weekly Rate
- £20.80
- Monthly Rate
- £85.00
- 3 Monthly Rate
- £235.00
- Annual Rate
- £832.00
- Taxis
- No
- Accessible Taxis
- Details of nearest taxis are shown on station information poster
- Impaired Mobility set down and pick up points available
- No
- Airport
- Not the station to alight for Stansted Airport, See Stansted Airport Station details
- Ticket Office
- Monday to Friday - 06:00 to 13:00 Saturday - 06:00 to 13:00 Sunday - 08:00 to 15:00
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Greater Anglia
- Smart cards issued
- Yes
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Bishops Stortford (3 miles south). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended. Monday to Friday - 06:00 to 13:00 Saturday - 06:00 to 13:00 Sunday - 08:00 to 15:00
- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- Yes
- Customer Services
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Location for rail replacement services
- Replacement transport stop at the junction of Station Road and Church Road, next to the Kings Arms public house
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- Yes
- Shops
- No
- Toilets
- The National key toilets are located near the Ticket Office; these toilets are operated by a radar key. A radar key is available upon request. Toilets are only accessible 0600-1300 Monday-Saturday and 0800-1500 Sunday
- Baby Changing facilities
- Yes
- National Key toilets
- The National key toilets are located near the Ticket Office; these toilets are operated by a radar key. A radar key is available upon request. National key toilets are only accessible 0600-1300 Monday-Saturday and 0800-1500 Sunday
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- Monday to Friday - 06:00 to 12:00 Saturday - 06:00 to 12:00 Sunday - Closed
- Seating
- Yes
- Staff help available opening times
- Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Bishops Stortford (3 miles south). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended. Monday to Friday - 06:00 to 13:00 Saturday - 06:00 to 13:00 Sunday - 08:00 to 15:00
- Helpline Number
- 0800 028 28 78
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
This station has step free access to both platforms but not between platforms on the station. The Cambridge bound platform and carpark is accessed from Water Lane and the Bishops Stortford and London bound platform is via Church Lane. Approximately 160 metres between the two platforms or a 3 minute walk.
This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
- Wheelchairs Available
- No