Stratford (London) station

Station details

• Getting to and from the station

  Bicycle parking

  No

  Storage Sheltered

  Yes

  Storage Location

  Note that these are Council-owned cycle racks, located outside the front of the station

  Storage Spaces

  0

  Storage CCTV

  Yes

  PlusBike (Cycle hire)

  No

  Additional Notes

  Cycle racks are available outside the Southern Ticket Hall area which are covered and have CCTV. This is a Westfield facility.

  There are also various bicycle racks in Meridian Square.

  There is a bicycle rack also located by the Gibbons road entrance

  Car Park

  No

  Free of Charge

  No

  CCTV Coverage

  No

  Car Park Operator

  No

  Address

  Westfield Stratford City, Montifich Stratford Shopping Centre multi sto

  Phone Number

  No

  Web Address

  https://www.nationalrail.co.uk/

  Note

  No

  Opening Hours

  No

  Number of Spaces

  0

  Taxis

  A taxi rank is located at the front of Stratford Station Great Eastern Road, next to bus station and on Montifichet Road by the entrance to Westfield shopping centre.

  Accessible Taxis

  No

  Impaired Mobility set down and pick up points available

  No

  Airport

  Elizabeth Line to Heathrow Airport

  DLR to London City Airport

  Greater Anglia to Stansted Airport via Tottenham Hale

• Ticket Buying and Collection

  Ticket Office

  There is a Elizabeth Line ticket office outside the Southern Entrance and another located within the Northern Ticket Hall area. Monday to Friday - 06:15 to 21:30 Saturday - 06:15 to 21:30 Sunday - 06:40 to 21:30

  Height Adjusted ticket office counter

  Yes

  Induction Loop

  Yes

  Ticket Machines

  Yes

  Accessible Ticket Machines

  Yes

  Collection of Pre-Purchased tickets

  Yes

  Penalty Fares

  Applicable Operators: London Overground, Greater Anglia, Elizabeth line, London Underground

  Smart cards issued

  No

  Smart cards validated

  Yes

  Get Oyster cards here

  Yes

  Use Oyster pay as you go

  Yes

  Top up Oyster cards

  Yes

• Staffing and General Services

  Staff help available opening times

  Staff are available to assist from the first to last train.

  Passenger Information Systems available

  DepartureScreens Announcements

  Customer Help Points

  Yes

  Customer Services

  Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details)

  Location for rail replacement services

  Rail replacement bus services for Greater Anglia, London Overground, and Elizabeth Line (and c2c) will depart from:

  Montfichet Road, Bus Stop W, for Eastbound services

  Left Luggage

  No

  Lost Luggage

  No

  Ticket Gates

  Ticket gates are staffed from first to last train

  CCTV

  Yes

• Facilities

  ATM Machine

  ATM machines located in the Northern Ticket hall area and just outside the Southern Entrance.

  Bureau de Change

  No

  First Class Lounge

  No

  Internet Kiosk Available

  No

  Pay Phone

  Yes

  Accessible Public telephones

  No

  Post Box

  Outside the station - Stratford Centre

  Public Wi-Fi

  Find WiFi Hotspots around Stratford (London) station

  Shops

  Newsagent located in the Central subway opposite platform 3&5 staircase

  Toilets

  Toilets are currently closed, we apologise for the inconvenience

  Accessible toilets are available located on Jubilee line concourse - radar key required.

  Toilets also available in the South concourse under the staircase.

  Baby Changing facilities

  Yes

  National Key toilets

  Yes

  Showers

  No

  Trolleys

  No

  Tourist information office

  No

  Waiting Rooms

  No

  Seating

  Platform 1&2 - Multiple seats available covered under canopy.

  Platform 3&5 - Multiple seats available covered under canopy.

  Platform 6&8 - Multiple seats available covered under canopy.

  Platform 9&10 - Multiple waiting shelters, uncovered seats also available along the platform.

  Platform 10a - Waiting Shelters available

  Platform 11 - Waiting Shelter available

  Platform 12 - Waiting Shelter available

  Jubilee & DLR platforms - Seats available and covered by canopy.

• Accessibility and Mobility Access

  Staff help available opening times

  Staff are available to assist from the first to last train.

  Helpline Number

  0343 222 1234

  Helplines Opening times

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail

  We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

  Ramp for train Access

  Yes

  Step Free Access

  Accessibility Category A. This station has step-free access to all platforms

  Wheelchairs Available

  Yes