At a glance
Station details
- Bicycle parking
- No
- Storage Sheltered
- Yes
- Storage Location
- Note that these are Council-owned cycle racks, located outside the front of the station
- Storage Spaces
- 0
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Additional Notes
Cycle racks are available outside the Southern Ticket Hall area which are covered and have CCTV. This is a Westfield facility.
There are also various bicycle racks in Meridian Square.
There is a bicycle rack also located by the Gibbons road entrance
- Car Park
- No
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- No
- Address
- Westfield Stratford City, Montifich Stratford Shopping Centre multi sto
- Phone Number
- No
- Web Address
- Note
- No
- Opening Hours
- No
- Number of Spaces
- 0
- Daily Rate
- No
- Weekly Rate
- No
- Monthly Rate
- No
- 3 Monthly Rate
- No
- Annual Rate
- No
- Taxis
- A taxi rank is located at the front of Stratford Station Great Eastern Road, next to bus station and on Montifichet Road by the entrance to Westfield shopping centre.
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- No
- Airport
Elizabeth Line to Heathrow Airport
DLR to London City Airport
Greater Anglia to Stansted Airport via Tottenham Hale
- Ticket Office
- There is a Elizabeth Line ticket office outside the Southern Entrance and another located within the Northern Ticket Hall area. Monday to Friday - 06:15 to 21:30 Saturday - 06:15 to 21:30 Sunday - 06:40 to 21:30
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: London Overground, Greater Anglia, Elizabeth line, London Underground
- Smart cards issued
- No
- Smart cards validated
- Yes
- Get Oyster cards here
- Yes
- Use Oyster pay as you go
- Yes
- Top up Oyster cards
- Yes
- Staff help available opening times
- Staff are available to assist from the first to last train.
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- Yes
- Customer Services
- Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details)
- Location for rail replacement services
Rail replacement bus services for Greater Anglia, London Overground, and Elizabeth Line (and c2c) will depart from:
Montfichet Road, Bus Stop W, for Eastbound services
- Left Luggage
- No
- Lost Luggage
- No
- Ticket Gates
- Ticket gates are staffed from first to last train
- CCTV
- Yes
- ATM Machine
- ATM machines located in the Northern Ticket hall area and just outside the Southern Entrance.
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- Outside the station - Stratford Centre
- Shops
- Newsagent located in the Central subway opposite platform 3&5 staircase
- Toilets
Toilets are currently closed, we apologise for the inconvenience
Accessible toilets are available located on Jubilee line concourse - radar key required.
Toilets also available in the South concourse under the staircase.
- Baby Changing facilities
- Yes
- National Key toilets
- Yes
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- No
- Seating
Platform 1&2 - Multiple seats available covered under canopy.
Platform 3&5 - Multiple seats available covered under canopy.
Platform 6&8 - Multiple seats available covered under canopy.
Platform 9&10 - Multiple waiting shelters, uncovered seats also available along the platform.
Platform 10a - Waiting Shelters available
Platform 11 - Waiting Shelter available
Platform 12 - Waiting Shelter available
Jubilee & DLR platforms - Seats available and covered by canopy.
- Staff help available opening times
- Staff are available to assist from the first to last train.
- Helpline Number
- 0343 222 1234
- Helplines Opening times
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click Passenger Assist | National Rail
We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
- Ramp for train Access
- Yes
- Step Free Access
- Accessibility Category A. This station has step-free access to all platforms
- Wheelchairs Available
- Yes