At a glance
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- On the approach road opposite the ticket office
- Storage Spaces
- 12
- Storage CCTV
- No
- PlusBike (Cycle hire)
- No
- Additional Notes
- In addition 3 lockers are rentable from Stockton Council located in the Car Park.
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- TransPennine Express
- Address
- - -
- Phone Number
- Primary telephone number: 01895 262 122
- Web Address
- Note
- No
- Opening Hours
- Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Number of Spaces
- 60
- Daily Rate
- £3.10
- Weekly Rate
- £13.50
- Monthly Rate
- £46.00
- 3 Monthly Rate
- £120.00
- Annual Rate
- £365.00
- Taxis
- The nearest taxi rank is at the station entrance.
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- Yes
- Airport
- No
- Ticket Office
- The ticket office is located within the station building located between the two platforms. Monday to Friday - 05:45 to 19:45 Saturday - 05:45 to 19:45 Sunday - 09:15 to 17:15
- Height Adjusted ticket office counter
- Yes
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: TransPennine Express
- Smart cards issued
- Yes
- Smart cards validated
- No
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Monday to Friday - 05:45 to 19:45 Saturday - 05:45 to 19:45 Sunday - 09:15 to 17:15
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
Help Points are available on both platforms to contact a member of our team in an emergency or for information when the ticket office is closed.
When using the Help Point our CCTV will be monitoring your position for the duration of the call.
- Customer Services
- To speak to a member of our team, please call: 0345 600 1671.
- Location for rail replacement services
- Replacement coaches will pick up / drop off at the bus stops on Station Street due to the station car park not being wide enough for a coach to turn around in. Station Street is the road which runs parallel to the station access road and can be reached by using the footbridge on the station approach road.
- Left Luggage
- No
- Lost Luggage
- No
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- Shops
- No
- Toilets
- A unisex toilet is available in the station building during booking office opening hours only. (Includes disabled and baby changing facilities).
- Baby Changing facilities
- Yes
- National Key toilets
- The accessible toilet is located in the station building agacent to the main access road, the facility can be accessed using a radar key.
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- Seating is available within the booking hall, which is heated, during staffed hours. Monday to Friday - 05:45 to 19:45 Saturday - 05:45 to 19:45 Sunday - 09:15 to 17:15
- Seating
- Yes
- Staff help available opening times
- Monday to Friday - 05:45 to 19:45 Saturday - 05:45 to 19:45 Sunday - 09:15 to 17:15
- Helpline Number
- 0800 107 2149
- Helplines Opening times
Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Ticket Office no less than 20 minutes prior to the departure time of their train.
Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.
Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.
- Ramp for train Access
- Yes
- Step Free Access
- This station is category A. Step free access is provided from the station entrance to the platforms. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
- Wheelchairs Available
- Yes