At a glance
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
- Entrance to station car park
- Storage Spaces
- 84
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Additional Notes
- To apply for a space in the secure compound building, please enquire at the ticket office
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- Yes
- Car Park Operator
- National Car Parks Ltd
- Address
- No
- Phone Number
- Primary telephone number: 0845 050 70 80
- Web Address
- Note
Premier Reserved Parking (Annual): 2,087.00
Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays
- Opening Hours
- Monday to Sunday - 24 hours Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Number of Spaces
- 498
- Daily Rate
- £10.30
- Weekly Rate
- £43.00
- Monthly Rate
- £164.00
- 3 Monthly Rate
- £476.00
- Annual Rate
- £1,588.00
- Taxis
- Located outside main entrance on Station Road
- Accessible Taxis
- No
- Impaired Mobility set down and pick up points available
- Outside main entrance on Station Road
- Airport
- No
- Ticket Office
- Monday to Friday - 05:15 to 22:00 Saturday - 06:15 to 22:00 Sunday - 06:45 to 22:00
- Height Adjusted ticket office counter
- Customer Service Staff
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: c2c
- Smart cards issued
- No
- Smart cards validated
- Yes
- Get Oyster cards here
- Yes
- Use Oyster pay as you go
- Yes
- Top up Oyster cards
- Yes
- Staff help available opening times
- Monday to Friday - 06:00 to 21:00
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- Yes
- Customer Services
Monday - Friday, 08:00 - 20:00
Saturday - Sunday - Public Holidays, 09:00 - 16:00
Closed Christmas Day and Boxing Day
0345 744 4422 (option 3, followed by option 3)
contact@c2crail.net
- Left Luggage
- No
- Lost Luggage
- Monday to Friday - 08:00 to 20:00 Weekend - 09:00 to 16:00 All Bank Holidays - 09:00 to 16:00
- Ticket Gates
- Yes
- CCTV
- Yes
- ATM Machine
- Outside the main booking hall, adjacent to WH Smith
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- Yes
- Shops
- Doddle and WH Smith
- Toilets
The toilets are located on Platform 1.
The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.
- Baby Changing facilities
- Yes
- National Key toilets
- Platform 1. This can be accessed using a radar key.
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- Platform 1
- Seating
- Yes
- Staff help available opening times
- Monday to Friday - 06:00 to 21:00
- Helpline Number
- 03457 44 44 22
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
Lifts are available from street level to platforms 1, 2/3 & 4/5
Step free access is not available to/from platform 6 (trains towards Romford).
Local TfL Buses are available to Emerson Park and Romford for those who cannot access Platform 6.
- Wheelchairs Available
- No
Data unavailable