Welwyn North station

Welwyn North station
Station Road
Welwyn
Hertfordshire
AL6 0AS

At a glance

Departures and arrivals

Station details

Bicycle parking
Yes
Storage Sheltered
Yes
Storage Location
Located in both car parks.
Cycles are left at owners risk. Abandoned cycles may be removed.
Storage Spaces
42
Storage CCTV
Yes
PlusBike (Cycle hire)
No
Car Park
Yes
Free of Charge
No
CCTV Coverage
Yes
Car Park Operator
APCOA Parking UK
Address
No
Phone Number
Primary telephone number: 01895 262122
Web Address
https://www.apcoa.co.uk/great-northern/
Note
No
Opening Hours
Monday to Sunday - 24 hours
Number of Spaces
253
Taxis
No
Accessible Taxis
No
Impaired Mobility set down and pick up points available
Located at both sides of the station
Airport
No
Ticket Office
Monday to Friday - 06:50 to 13:15 Saturday - 07:20 to 13:55 Sunday - Closed
Height Adjusted ticket office counter
No
Induction Loop
Yes
Ticket Machines
Yes
Accessible Ticket Machines
All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Collection of Pre-Purchased tickets
Yes
Penalty Fares
Applicable Operators: Thameslink, Great Northern
Smart cards issued
Yes
Smart cards validated
Yes
Get Oyster cards here
No
Use Oyster pay as you go
No
Top up Oyster cards
No
Staff help available opening times
Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
pressing the 'emergency & assisted travel' Help Point button
calling us on the freephone number 0808 168 1238 - Please note this is for immediate assistance only
texting us on 07970 511077
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
Monday to Friday - 06:25 to 20:15 Saturday - 07:10 to 14:10 Sunday - Closed
Passenger Information Systems available
DepartureScreens ArrivalScreens Announcements
Customer Help Points
The Assistance Meeting Point is on platform 1, near the coffee shop.
Customer Services
Assistance can be provided via the help points, located on the platforms, at all times of the day.
Location for rail replacement services
Please click the link for details regarding the rail replacement bus location.
Left Luggage
No
Lost Luggage
If you have lost something at a Great Northern station or onboard a Great Northern train, please visit the Great Northern website and use the webform to register your lost item.
Some Great Northern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
London North Eastern Railway (LNER)
Greater Anglia
Transport for London including London Overground
If you have found an item of lost property, please hand it in to a member of staff.
Ticket Gates
No
CCTV
Yes
ATM Machine
No
Bureau de Change
No
First Class Lounge
No
Internet Kiosk Available
No
Pay Phone
Yes
Accessible Public telephones
No
Post Box
No
Public Wi-Fi
There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Great Northern website.
Shops
Yes
Toilets
Located by the main entrance, on platform 1. The toilets are open during staffed hours only.
Baby Changing facilities
No
National Key toilets
No
Showers
No
Trolleys
No
Tourist information office
No
Waiting Rooms
A heated waiting room is available on platform 1, during staffed hours. There is a step to enter/exit.
Seating
Yes
Staff help available opening times
Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
pressing the 'emergency & assisted travel' Help Point button
calling us on the freephone number 0808 168 1238 - Please note this is for immediate assistance only
texting us on 07970 511077
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
Monday to Friday - 06:25 to 20:15 Saturday - 07:10 to 14:10 Sunday - Closed
Helpline Number
For help with planning your journey or to book assistance, please contact our assisted travel helpline to discuss your requirements on:
Phone - 0800 058 2844
Textphone - 0800 138 1018
Helplines Opening times
If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.
Trains calling at this station do not have on board staff. Alternatively, you can arrange assistance by:
Pressing the emergency & assisted travel button on a station Help Point
Calling our freephone number: 0800 058 2844
Texting us on 0800 138 1018
Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Accessibility at the station - Great Northern.
Ramp for train Access
A staff-operated ramp is required for step-free access between train and platform at this station. A Mobile Assistance team covers this station.
You can arrange assistance by:
Pressing the emergency & assisted travel button on a station Help Point
Calling our freephone number: 0808 168 1238 - Please note this is for immediate assistance only
Texting us on 07970 511077
Step Free Access
This is a Category B2 station: Step free to both platforms via separate entrances. Access between platforms via street with no pavement.
The Assistance Meeting Point is on platform 1, near the coffee shop.
Wheelchairs Available
No