At a glance
Station Message
From the 6th June until 21st June platform 1 will be closed. All Southminster line trains will arrive and depart from Platform 4.
Please note, Station Approach Rd will be closed between 3rd and 26th June.
If you have mobility problems or require assistance please arrive at the station via the South Exit, directly onto platforms 3/4 as there is no step free access between platforms.
There will be ticket buying facilities on both sides of the station.
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- Yes
- Storage Location
A secure 50-space cycle compound is available in the car park(key fob required, speak to station staff for availability).
An additional 25-hoop cycle storage area is outside the front of the station.
- Storage Spaces
- 56
- Storage CCTV
- Yes
- PlusBike (Cycle hire)
- No
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- No
- Car Park Operator
- National Car Parks Ltd
- Address
- No
- Phone Number
- Primary telephone number: 0345 050 7080
- Web Address
- Note
- No
- Opening Hours
- Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Number of Spaces
- 409
- Daily Rate
- £9.00
- Weekly Rate
- £36.00
- Monthly Rate
- £126.00
- 3 Monthly Rate
- £359.00
- Annual Rate
- £1,256.00
- Taxis
- No
- Accessible Taxis
- Details of nearest taxis are shown on station information poster
- Impaired Mobility set down and pick up points available
- No
- Airport
- No
- Ticket Office
- Monday to Friday - 05:55 to 20:00 Saturday - 06:00 to 19:30 Sunday - 08:10 to 19:30
- Height Adjusted ticket office counter
- No
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- Yes
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Greater Anglia
- Smart cards issued
- Yes
- Smart cards validated
- Yes
- Get Oyster cards here
- No
- Use Oyster pay as you go
- No
- Top up Oyster cards
- No
- Staff help available opening times
- Mobile assistance teams operate within the area and can be available for booked assistance. Customers wanting to turn up and go can do so when the ticket office is open and will be assisted as soon as possible. Booking is recommended. Monday to Friday - 05:55 to 20:00 Saturday - 06:00 to 19:30 Sunday - 08:10 to 19:30
- Passenger Information Systems available
- DepartureScreens ArrivalScreens Announcements
- Customer Help Points
- Located on platform 2.
- Customer Services
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Left Luggage
- No
- Lost Luggage
- Monday to Friday - 09:00 to 17:00
- Ticket Gates
- No
- CCTV
- Yes
- ATM Machine
- No
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- No
- Post Box
- No
- Public Wi-Fi
- Shops
- Newsagent & dry cleaners - open early mornings only
- Toilets
- The toilets are located on Platform 3. The accessible (radar key) toilets are located on Platform 2
- Baby Changing facilities
- Yes
- National Key toilets
- Yes
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
- on platform 2 and platform 3 Monday to Friday - 05:55 to 20:00 Saturday - 06:00 to 19:30 Sunday - 08:00 to 19:30
- Seating
- Yes
- Staff help available opening times
- Mobile assistance teams operate within the area and can be available for booked assistance. Customers wanting to turn up and go can do so when the ticket office is open and will be assisted as soon as possible. Booking is recommended. Monday to Friday - 05:55 to 20:00 Saturday - 06:00 to 19:30 Sunday - 08:10 to 19:30
- Helpline Number
- 0800 028 28 78
- Helplines Opening times
- We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Ramp for train Access
- Yes
- Step Free Access
This station has step free access to each platform. HOWEVER PLEASE NOTE, not step free between platforms. Southend platform is step free from the car park and the London bound entrance is via Market avenue approximately 10 min walk away.
This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
- Wheelchairs Available
- No