At a glance
Station Message
The lifts are out of order between platform 2 and station entrance Woolwich Arsenal station.
The nearest station with step free access is Charlton.
Data unavailable
Station details
- Bicycle parking
- Yes
- Storage Sheltered
- No
- Storage Location
- No
- Storage Spaces
- 8
- Storage CCTV
- No
- PlusBike (Cycle hire)
- No
- Additional Notes
- You may leave your cycle in the rack provided however you do so at your own risk.
- Car Park
- Yes
- Free of Charge
- No
- CCTV Coverage
- Yes
- Car Park Operator
- APCOA Parking
- Address
- No
- Phone Number
- Primary telephone number: 0330 333 9232
- Web Address
- Note
- From 5th March 2023 - new off peak evening rate (after 18:00) - 2.50
- Opening Hours
- Monday to Friday - 24 hours Saturday - 24 hours Sunday - 24 hours
- Number of Spaces
- 110
- Daily Rate
- £8.00
- Weekly Rate
- £31.50
- Monthly Rate
- £118.70
- 3 Monthly Rate
- £352.90
- Annual Rate
- £1,224.00
- Taxis
- There is a taxi rank right outside the station
- Accessible Taxis
- Accessible taxis (Black cabs) are available from the taxi rank.
- Impaired Mobility set down and pick up points available
- Yes
- Airport
- No
- Ticket Office
- On way in to access trains Monday to Friday - 05:40 to 20:05 Saturday - 06:10 to 20:05 Sunday - 06:40 to 21:10
- Height Adjusted ticket office counter
- Counters can be raised or lowered to suit all customers
- Induction Loop
- Yes
- Ticket Machines
- Yes
- Accessible Ticket Machines
- in booking hall
- Collection of Pre-Purchased tickets
- Yes
- Penalty Fares
- Applicable Operators: Southeastern
- Smart cards issued
- Yes
- Smart cards validated
- Yes
- Get Oyster cards here
- Yes
- Use Oyster pay as you go
- Yes
- Top up Oyster cards
- Yes
- Staff help available opening times
- Monday to Sunday - 24 hours
- Passenger Information Systems available
- DepartureScreens Announcements
- Customer Help Points
- On platform
- Customer Services
- This station has Secure station accreditation - For more information contact 0345 322 7021
- Location for rail replacement services
- Towards Charlton: Bus stop H on Woolwich New Road (what 3 words: party.varieties.added).
- Towards Dartford: Bus stop G on Vincent Road (what 3 words: speeds.cliff.method).
- Left Luggage
- No
- Lost Luggage
- Yes
- Ticket Gates
- Yes
- CCTV
- Yes
- ATM Machine
- Yes
- Bureau de Change
- No
- First Class Lounge
- No
- Internet Kiosk Available
- No
- Pay Phone
- Yes
- Accessible Public telephones
- Public telephones are not wheelchair accessible
- Post Box
- No
- Shops
- dry cleaner
- Toilets
- Platform 1- Available during staffing hours
- Baby Changing facilities
- Platform 1- Available during staffing hours
- National Key toilets
- Platform 1- Available during staffing hours. This toilet is stoma friendly.
- Showers
- No
- Trolleys
- No
- Tourist information office
- No
- Waiting Rooms
Heated waiting room on Platform 1
Only available when staff present
- Seating
- Yes
- Staff help available opening times
- Monday to Sunday - 24 hours
- Helpline Number
- 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
- Helplines Opening times
- Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
- Ramp for train Access
- Yes
- Step Free Access
- Category A. This station has step free access to all platforms - Step free access to both platforms via lifts from the DLR station. Stepped access to both platforms via booking hall and station overbridge. Step free access from Car Park to Platform 1 via side gate with call device.
- Wheelchairs Available
- Yes