Great Western Railway website service

We are sorry that we cannot show you the page you were looking for. Our website is extremely busy at the moment.

While we fix this, you can still check your journey and buy tickets using the GWR app, which you can download from the App Store or Google Play.

• To buy tickets, download the GWR app.
• To check your journey, you can download the GWR app, visit our JourneyCheck tool, or visit the National Rail Enquiries website.

If you have purchased a ticket for travel or wish to view booking details, you can find these using the GWR app.

• If you have purchased an eTicket, made a booking with a GWR touch smartcard, or chosen to collect your ticket from a Ticket Vending Machine before departure, your ticket details will be available in the GWR app in the ticket wallet.
• If you have purchased a ticket to be delivered by post, please refer to your booking confirmation email sent when you originally made the booking.

For refunds, Delay Repay or to change journey details (date or time) follow the below:

• Refunds – visit our Refunds portal.
• Delay Repay – visit our Delay Repay portal.
• Changes to your existing tickets – please visit a manned GWR ticket office.

Thank you for your patience while we resolve this issue. We will have the full version of our website back up and running as soon as possible.